What is Kangye's warranty and after-sales policy?
Direct Answer: Standard 12-month warranty on manufacturing defects. After-sales technical support and spare parts available.
Warranty Coverage
| Coverage | Standard |
|---|---|
| Manufacturing defects | 12 months from shipment |
| Electrical components | 12 months |
| Structural parts | 12 months |
| Wear & tear parts | 3-6 months |
| Technical support | Lifetime (email/phone) |
After-Sales Process
Support Flow
1) Report issue with photos/videos 2) Kangye diagnoses within 48hrs 3) Solution: replacement part, repair guidance, or credit 4) Parts shipped via express. Kangye maintains spare parts for all current models.
Are you looking for a reliable manufacturer?
We can quickly provide customers with market analysis, technical support and customized services.
Since its establishment in 1989, Kangye Electric Appliances has always focused on the research and development and manufacturing of kitchen appliances and outdoor cooking utensils.