Question 1

Kangye ships samples via DHL, FedEx, UPS, or air freight. Full export documentation provided for customs clearance.

Accepted Answer

Direct Answer: Kangye ships samples via DHL but freight collect. Full export documentation provided for customs clearance.Customs DocumentationDocuments ProvidedCommercial invoice, packing list, COO, bill of lading/air waybill. Customs support available.ImportantSamples shipped as "goods for sample" with declared value matching fee. Import duties are buyer responsibility. Hot-Selling Products Top recommendations from Kangye's catalog KYS-361D/G 10-Tray Food Dehydrator SS — Large Capacity Stainless S... 10-Tray Food Dehydrator SS — Large Capacity, Back Heating, 48H Timer, ... View Product KYS-308A/B/C 4-Tray Food Dehydrator SS — Compact Stainless Steel Ele... 4-Tray Food Dehydrator SS — Compact Back Heating, 24H Timer, Stainless... View Product KYS-208A/B 8-Tray Food Dehydrator SS — Stainless Steel Electric Dr... 8-Tray Food Dehydrator SS — 24H Timer, Back Heating, Stainless Steel, ... View Product Browse All Products

Question 2

7-step process: sample request > production > approval > deposit > mass production > QC > shipment. Total: 8-12 weeks.

Accepted Answer

Direct Answer: 7-step process: sample request production approval deposit mass production QC shipment. Step-by-Step Process1. InquirySubmit requirements, get quotation within 24 hours.2. Sample Production3-15 working days depending on complexity.3. Sample ApprovalEvaluate quality, fit, finish. Revisions before mass production.4. Deposit Payment30% deposit via T/T after sample approval.5. Mass Production35-45 days after received you deposit and confirmed all artworks by buyer, bu6. Final QCFinal inspection. Third-party inspection available on request.7. ShipmentSea freight delivery, accompanied by complete documents.Typical TimelineTimeline: Sample 1-2wk | Approval 1wk | Production 5-6wk | Shipping 2-4wk | Total: 9-13 weeks Hot-Selling Products Top recommendations from Kangye's catalog KYS-390E Portable Outdoor Electric BBQ Grill with 2 Wheels | 100... Portable Electric BBQ Grill 2400W — 2-in-1 Table/Stand, 2 Wheels, Ribb... View Product KYS-322B/C/D/E 5-Tray Home Food Dehydrator 600-700W — Digital Compact ... 5-Tray Home Food Dehydrator 600-700W — Digital Bottom Heating, 48H Tim... View Product KYQ-M22 2-Burner Portable Gas BBQ Grill 6.3kW — Compact Outdoor... 2-Burner Portable Gas BBQ 6.3kW — Compact, 2 Wheels, Enamel Grids, SUS... View Product Browse All Products

Question 3

Provide product type, specifications, quantity, target market, and customization needs for an accurate custom quote.

Accepted Answer

Direct Answer: Provide product type, specifications, quantity, target market, and customization needs including PACKAGING REQUIREMENTS for an accurate custom quote.Information ChecklistProduct CategoryGas BBQ grill, electric grill, food dehydrator, air fryer, pet product, or other.Key SpecificationsPower, dimensions, capacity, materials, color, control type.Estimated QuantityInitial order qty and projected annual volume for pricing.Target MarketDestination country for certification requirements (CE, ETL etc.).Customization NeedsLogo, packaging, color, branding. Reference images or design files.Reference MaterialsDrawings, photos, competitor references help quote accurately.Quick TipTip: Even without full specs, just share your concept and target price. Kangye engineers will recommend optimal specs and provide a budget quote. Hot-Selling Products Top recommendations from Kangye's catalog KYS-365A/B/C 6-Tray Healthy Snack Maker — Electric Food Dehydrator w... 6-Tray Healthy Snack Maker — Electric Food Dehydrator, SS Racks, 48H T... View Product KYS-960A/B/C/D Food Vacuum Sealer Machine | Compact Automatic Vacuum S... Compact Vacuum Sealer Machine — 4 Modes (Dry/Moist/Seal/Pulse), 30cm S... View Product KYS-208A/B 8-Tray Food Dehydrator SS — Stainless Steel Electric Dr... 8-Tray Food Dehydrator SS — 24H Timer, Back Heating, Stainless Steel, ... View Product Browse All Products

Question 4

Yes, Kangye offers full OEM/ODM customization including custom packaging, logo branding, colors, and product design modifications.

Accepted Answer

Direct Answer: Yes, Kangye offers full OEM/ODM customization including custom packaging, logo branding, colors, and product design modifications.Customization OptionsCustomization TypeAvailable OptionsMinimum OrderLogo PrintingSilk screen, embossing, labels, laser engraving500 units per modelCustom PackagingRetail box, color scheme, inserts, eco-friendly1,000 units per designColor CustomizationPantone matching, dual-color, custom finishes1x40HQ per modelProduct Design (ODM)Form/shape, feature add-ons, size adjustmentsNegotiableCustomization Case Australian Brand CustomizationKangye customized air fryers for an Australian startup: custom retail box with energy rating label, brand logo embossed on unit, English UI. MOQ: 500 units. Time from design approval to production: 4 weeks. Hot-Selling Products Top recommendations from Kangye's catalog KYS-365A/B/C 6-Tray Food Dehydrator 550-650W — Stainless Steel Racks... 6-Tray Food Dehydrator 550-650W — SS Racks, 48H Timer, Back Heating, D... View Product KYS-500A/R 16/17-Tray Commercial Food Dehydrator 850-1010W — Stain... 16/17-Tray Commercial Food Dehydrator 850-1010W — Stainless Steel, 48H... View Product KYS-315E/F/G/H 10-Tray Home Food Dehydrator 600-700W — BPA-Free Stainl... 10-Tray Home Food Dehydrator 600-700W — BPA-Free Stainless Steel, Digi... View Product Browse All Products

Question 5

Contact Kangye via the website inquiry form. Specify product model, quantity, and customization needs.

Accepted Answer

Direct Answer: Contact Kangye via the website inquiry form. Specify product model, quantity, and customization needs.Sample Request Process1. Submit InquiryUse the Send Inquiry form or email. Include product model, quantity, and customization needs.2. Receive QuotationSales team responds within 24 hours with sample fee, lead time, and shipping options.3. Payment & ProductionPay via T/T, PayPal, or other method. Production begins upon payment confirmation.4. Shipping & DeliveryShipped via DHL, FedEx, UPS with tracking information provided.Contact ChannelsContact Kangye for samples: Website: 1576584en.tradew.com Inquiry: Send Inquiry Response: Within 24 hours on working days Hot-Selling Products Top recommendations from Kangye's catalog KYS-510A/R 20/22-Tray Commercial Food Dehydrator 1450-1730W — Stai... 20/22-Tray Commercial Food Dehydrator 1450-1730W — Stainless Steel, 48... View Product KYS-309A/B/C/D 5-Tray Food Dehydrator SS — Stainless Steel Electric Dr... 5-Tray Food Dehydrator SS — Back Heating, 48H Timer, Stainless Steel, ... View Product KYS-218A/B 8-Tray Electric Food Dehydrator SS — Stainless Steel Fo... 8-Tray Electric Food Dehydrator SS — 48H Timer, Back Heating, Stainles... View Product Browse All Products

Question 6

Kangye charges a sample fee for all custom and standard product samples. This fee is fully refundable upon bulk order placement.

Accepted Answer

Direct Answer: Kangye charges a sample fee for all custom and standard product samples. This fee is fully refundable upon bulk order placement.Sample Fee BreakdownStandard SamplesFee based on product cost + handling. Freight collected. Full sample fee deducted from first bulk order.Custom/ODM SamplesFee covers mold/tooling, materials, and labor. Partial or full refund depends on order quantity.Refund ConditionsSample fee refunded when bulk order exceeds agreed threshold (typically 1x40HQ). Deducted from deposit invoice.Validity PeriodRefund claims valid within 6 months of sample delivery. Beyond this, new sample arrangement may be required.Sample Fee ScenariosScenarioSample FeeRefund PolicyStandard model (in stock)Product cost + shippingFull refund on 1x40HQ orderStandard model (custom color)Product cost + handling feeFull refund on 1x40HQ orderCustom ODM (new design)Tooling + materials + laborPartial refund based on order qtySample with certificationProduct cost + cert feesCert fees non-refundableReal-World Example Client Case: European DistributorA European distributor ordered 3 sample units of Kangye KYS-315 food dehydrator (total sample fee: $180). After evaluation, they placed a 1x40HQ order (1,235 units). The full $180 sample fee was deducted from their deposit invoice. Total turnaround: 5 weeks from sample request to bulk order. Hot-Selling Products Top recommendations from Kangye's catalog KYS-868 1350W Indoor Electric BBQ Grill with Non-Stick Plate |... Smokeless Indoor Electric BBQ Grill 1350W — 5-Level Temp, Removable No... View Product KYS-203A 1600-3000W Outdoor Electric BBQ Grill | 100-330℃ Adjust... Outdoor Electric BBQ Grill Stand 3000W — 330°C Max, SS Lid, Foldable T... View Product KYS-390E Portable Outdoor Electric BBQ Grill with 2 Wheels | 100... Portable Electric BBQ Grill 2400W — 2-in-1 Table/Stand, 2 Wheels, Ribb... View Product Browse All Products

Question 7

Standard samples take 3-7 days, custom ODM samples take 7-15 days depending on complexity.

Accepted Answer

Direct Answer: Standard samples take 3-7 days, custom ODM samples take 7-15 days depending on complexity.Sample Timeline by TypeSample TypeEstimated TimeNotesStandard in-stock model3-5 working daysReady to ship immediatelyStandard with color change5-7 working daysRequires painting/coatingCustom ODM (minor mods)7-10 working daysBased on existing platformCustom ODM (new design)10-15 working daysIncludes tooling & prototypingExpress service2-4 working daysRush fee appliesFactors Affecting Lead TimeDesign ComplexitySimple color/logo changes take 2-3 days. Complete new designs may need 10-15 days.Seasonal WorkloadPeak seasons (Mar-May, Sep-Nov) may add 2-3 days. Plan ahead for timely delivery.Certification NeedsCE, ETL or other certs add 5-10 working days for testing and documentation.Material SourcingSpecial materials not in stock require 3-5 additional days for procurement. Hot-Selling Products Top recommendations from Kangye's catalog KYQ-LP23 3-Burner Gas BBQ Grill 9.45kW — Black Firebox, Outdoor ... 3-Burner Gas BBQ Grill 9.45kW — Black Coating Firebox, Enamel Grids, S... View Product KYQ-FH61S 6-Burner Large Gas BBQ Grill 18.9kW — Backyard Outdoor ... 6-Burner Backyard Gas BBQ 18.9kW — Enamel Firebox, SUS430 Lid, Cast Ir... View Product KYS-365A/B/C 6-Tray Food Dehydrator 550-650W — Stainless Steel Racks... 6-Tray Food Dehydrator 550-650W — SS Racks, 48H Timer, Back Heating, D... View Product Browse All Products

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