Question 1

Yes, track your order via the dedicated tracking page at /order-tracking.htm, weekly updates from your account manager, and milestone alerts with photos and videos.

Accepted Answer

Direct Answer: Yes. Kangye provides multiple ways to track your order: a dedicated order tracking page at /order-tracking.htm, weekly updates from your account manager, and milestone alerts with photos and videos throughout production.Order Tracking MethodsOnline Tracking PortalVisit /order-tracking.htm to check your order status anytime. Enter your order number to view real-time production progress, estimated ship date, and shipment tracking information.Weekly Production ReportsEvery Monday: your account manager sends a production status report with photos of your products on the assembly line.Photo & Video UpdatesKey stages documented: material inspection, assembly progress, finished goods, packaging, and container loading.Dedicated Account ManagerOne point of contact from order confirmation to final delivery. Reachable via email, phone, or online chat for real-time updates.Milestone NotificationsAutomated alerts at each production milestone: materials ready, production started, 50% complete, QC passed, and shipment dispatched.How to Use the Order Tracking PageVisit /order-tracking.htm — Enter your order number (provided by your account manager after order confirmation) to access real-time production status, estimated completion date, shipping details, and tracking number once dispatched. The page is updated automatically as your order progresses through each production stage. Hot-Selling Products Top recommendations from Kangye's catalog KYQ-GFT201 2 Burner Outdoor Gas Plancha Griddle | Stainless Steel ... 2-Burner Outdoor Gas Plancha Griddle — SUS430 Anti-Deformation Plate, ... View Product KYS-116AK 16L Air Fryer Oven | Digital Control | 8 Preset Funtion... 16L Digital Air Fryer Oven 1800W — 8 Preset Functions, Oven-Style Desi... View Product KYQ-A380 3-Burner Gas BBQ Grill 9kW — Full Cast Aluminum Chamber... 3-Burner Gas BBQ 9kW — Full Cast Aluminum Chamber, Infrared Side Burne... View Product Browse All Products

Question 2

Yes, Kangye welcomes inspections by SGS, TUV, Intertek, or your designated agency at your cost.

Accepted Answer

Direct Answer: Yes, Kangye welcomes inspections by SGS, TUV, Intertek, or your designated agency at your cost.Inspection OptionsTypeWhat Is CheckedTimingDuring Production (DUPRO)Materials, workmanship, assembly50-70% completePre-Shipment (PSI)Quantity, function, appearance, packaging95-100% completeContainer Loading (CLS)Loading supervisionDuring loadingFactory AuditCapacity, QC system, complianceBefore orderKangye's QC StandardsQuality: Kangye performs 100% functional testing on all products. Average first-pass yield: 97%+. Third-party reports consistently confirm our internal QC results. Hot-Selling Products Top recommendations from Kangye's catalog KYS-302 3-Tier Electric Food Steamer 11L | Large Capacity Steam... 3-Tier Electric Food Steamer 11L — Large Capacity, 60-Min Timer with A... View Product KYS-361B/C/F 7-Tray Food Dehydrator SS — Stainless Steel Electric Dr... 7-Tray Food Dehydrator SS — Medium Capacity, Back Heating, 24H Timer, ... View Product KYQ-A380 3-Burner Gas BBQ Grill 9kW — Full Cast Aluminum Chamber... 3-Burner Gas BBQ 9kW — Full Cast Aluminum Chamber, Infrared Side Burne... View Product Browse All Products

Question 3

Standard 12-month warranty on manufacturing defects. After-sales technical support and spare parts available.

Accepted Answer

Direct Answer: Standard 12-month warranty on manufacturing defects. After-sales technical support and spare parts available.Warranty CoverageCoverageStandardManufacturing defects12 months from shipmentElectrical components12 monthsStructural parts12 monthsWear & tear parts3-6 monthsTechnical supportLifetime (email/phone)After-Sales Process Support Flow1) Report issue with photos/videos 2) Kangye diagnoses within 48hrs 3) Solution: replacement part, repair guidance, or credit 4) Parts shipped via express. Kangye maintains spare parts for all current models. Hot-Selling Products Top recommendations from Kangye's catalog KYQ-193RB 3-Burner Premium Gas BBQ Grill 19kW — Cast Aluminum Cha... Premium 3-Burner Gas BBQ 19kW — Cast Aluminum Chamber & Lid, 800°C Inf... View Product KYQ-CFT300 3-Burner Gas Plancha Grill | Cast Iron Cooking Plate Pl... 3-Burner Gas Plancha Grill with Trolley — 5mm Cast Iron Plate, 9.4kW, ... View Product KYS-315E/F/G/H 10-Tray Home Food Dehydrator 600-700W — BPA-Free Stainl... 10-Tray Home Food Dehydrator 600-700W — BPA-Free Stainless Steel, Digi... View Product Browse All Products

Question 4

Export-grade packaging: retail/gift boxes in master cartons, palletized, stretch-wrapped. Custom packaging available.

Accepted Answer

Direct Answer: Export-grade packaging: retail/gift boxes in master cartons, palletized, stretch-wrapped. Custom packaging available.Packaging StandardsRetail/Gift BoxIndividual box with foam inserts. Custom printing with brand logo available.Master CartonCorrugated carton containing 2-6 retail boxes. Labeled with product info and handling marks.PalletizingCartons on export pallets, secured with stretch wrap. Optimized container space utilization.Custom OptionsCustom retail box, eco-friendly materials, hang tags, UPC barcodes, multilingual packaging. Hot-Selling Products Top recommendations from Kangye's catalog KYS-203A 1600-3000W Outdoor Electric BBQ Grill | 100-330℃ Adjust... Outdoor Electric BBQ Grill Stand 3000W — 330°C Max, SS Lid, Foldable T... View Product KYS-868 1350W Indoor Electric BBQ Grill with Non-Stick Plate |... Smokeless Indoor Electric BBQ Grill 1350W — 5-Level Temp, Removable No... View Product KYQ-LP23 3-Burner Gas BBQ Grill 9.45kW — Black Firebox, Outdoor ... 3-Burner Gas BBQ Grill 9.45kW — Black Coating Firebox, Enamel Grids, S... View Product Browse All Products

Question 5

T/T bank transfer (standard), L/C at sight (large orders), PayPal (samples). 30% deposit, 70% before shipment.

Accepted Answer

Direct Answer: T/T bank transfer (standard), L/C at sight (large orders), PayPal (samples). 30% deposit, 70% before shipment.Payment Terms SummaryMethodAvailable ForTermsT/T (Bank Transfer)All orders30% deposit, 70% before shipmentL/C at SightOrders over $50,000Irrevocable L/C from major bankPayPalSample orders onlyFull payment upfrontPayment ProcessProcess: After order confirmation, Kangye issues a proforma invoice. 30% deposit secures production slot. 70% balance due before shipment. Loading photos and inspection reports shared before final payment. Hot-Selling Products Top recommendations from Kangye's catalog KYS-302 2-Tier Mini Electric Steamer 4L | Compact Food Steamer ... 2-Tier Mini Electric Steamer 4L — Compact & Energy-Efficient, 60-Min T... View Product KYQ-M22 2-Burner Portable Gas BBQ Grill 6.3kW — Compact Outdoor... 2-Burner Portable Gas BBQ 6.3kW — Compact, 2 Wheels, Enamel Grids, SUS... View Product KYS-500A/R 16/17-Tray Commercial Food Dehydrator 850-1010W — Stain... 16/17-Tray Commercial Food Dehydrator 850-1010W — Stainless Steel, 48H... View Product Browse All Products

Question 6

Kangye supports FOB (Shenzhen/Guangzhou), EXW, CIF, and DDP. Sea, air, and express shipping available.

Accepted Answer

Direct Answer: Kangye supports FOB (Shenzhen/Guangzhou), EXW, CIF, and DDP. Sea, air, and express shipping available.Trade Term OptionsTrade TermBest ForResponsibilityFOB Shenzhen/GuangzhouMost common, 1x40HQ+Kangye delivers to portEXW (Ex Works)Buyers with own forwarderBuyer arranges all transportCIFNew importersKangye handles shipping + insuranceDDP (Door-to-Door)E-commerce brandsKangye handles everything including customsShipping ComparisonSea Freight (FCL/LCL)25-35 days transit. Best for bulk orders. FCL for 1+ containers, LCL for smaller.Air Freight5-10 days transit. Best for urgent or seasonal orders. Higher cost, faster delivery.Express (DHL/FedEx/UPS)3-7 days transit. Best for samples and spare parts. Door-to-door tracking. Hot-Selling Products Top recommendations from Kangye's catalog KYQ-A380 3-Burner Gas BBQ Grill 9kW — Full Cast Aluminum Chamber... 3-Burner Gas BBQ 9kW — Full Cast Aluminum Chamber, Infrared Side Burne... View Product KYS-116AK 16L Air Fryer Oven | Digital Control | 8 Preset Funtion... 16L Digital Air Fryer Oven 1800W — 8 Preset Functions, Oven-Style Desi... View Product KYS-309A/B/C/D 5-Tray Food Dehydrator SS — Stainless Steel Electric Dr... 5-Tray Food Dehydrator SS — Back Heating, 48H Timer, Stainless Steel, ... View Product Browse All Products

Question 7

Standard production takes 35-45 days after deposit. Custom orders 45-60 days.

Accepted Answer

Direct Answer: Standard production takes 35-45 days after deposit. Custom orders 45-60 days.Lead Time by Order TypeOrder TypeLead TimeNotesStandard (in-stock materials)35-40 daysExisting production lineStandard with customization40-45 daysCustom packaging/logo setupCustom ODM (new tooling)45-60 daysMold making and testingRe-order (same spec)30-35 daysTooling already readySeasonal Planning Seasonal PlanningPeak seasons (Feb-May, Aug-Nov) may add 5-10 days. We recommend placing orders 2-3 months before target ship date. Hot-Selling Products Top recommendations from Kangye's catalog KYS-661A/B/C 12-Tray Food Dehydrator SS — Stainless Steel Electric D... 12-Tray Food Dehydrator SS — Medium-Large Capacity, Back Heating, 48H ... View Product KYQ-M22 2-Burner Portable Gas BBQ Grill 6.3kW — Compact Outdoor... 2-Burner Portable Gas BBQ 6.3kW — Compact, 2 Wheels, Enamel Grids, SUS... View Product KYQ-KPS12A 4kW Gas Pizza Oven OEM/ODM | Stainless Steel Outdoor Pi... Durable cast aluminum cover decorative sheet,High temperature powder c... View Product Browse All Products

Question 8

Standard MOQ is 1x40HQ container per model. Flexible trial order options available for new partnerships.

Accepted Answer

Direct Answer: Standard MOQ is 1x40HQ container per model. Flexible trial order options available for new partnerships.MOQ by Product CategoryCategoryStandard MOQ (40HQ)Trial MOQFood Dehydrators (compact)1,000-2,500 units500 unitsGas BBQ Grills300-800 units100-200 unitsElectric Grills500-1,500 units300 unitsAir Fryers1,000-2,000 units500 unitsPet Products1,000-3,000 units500 unitsNew Partnership ProgramNew partnership: Reduced MOQ available for first-time partners to test the market. Contact our sales team to discuss trial order options. Hot-Selling Products Top recommendations from Kangye's catalog KYS-302 2-Tier Mini Electric Steamer 4L | Compact Food Steamer ... 2-Tier Mini Electric Steamer 4L — Compact & Energy-Efficient, 60-Min T... View Product KYS-601A/B/D 16-Tray Food Dehydrator SS — Large Stainless Steel Elec... 16-Tray Food Dehydrator SS — Large Capacity, 48H Timer, Back Heating, ... View Product KYQ-CFT300 3-Burner Gas Plancha Grill | Cast Iron Cooking Plate Pl... 3-Burner Gas Plancha Grill with Trolley — 5mm Cast Iron Plate, 9.4kW, ... View Product Browse All Products

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