Question 1

Kangye supports OEM clients with a 1-year warranty on production appliances, continuous spare-parts supply and responsive after-sales technical support. Warranty service covers replacement of non-conforming parts plus installation, usage and troubleshooting guidance from Kangye's service engineers, backed by an ISO9001 quality management system and 35+ years of manufacturing experience across six appliance lines.

Accepted Answer

Direct Answer: Yes. Kangye provides OEM clients with a 1-year warranty on production units, ongoing spare-parts supply and dedicated after-sales technical support. Within the warranty period, non-conforming parts are replaced or repaired at Kangye's discretion, and commonly used spare parts remain available for after-sales maintenance. OEM partners also receive direct technical support from Kangye's engineers for installation, usage and troubleshooting, backed by an ISO9001 quality management system across every appliance line.Key DetailsQuick FactsEvery production unit for OEM clients carries a 1-year warranty covering manufacturing and material defects. Spare parts for frequently replaced components (heating elements, trays, glass doors, sealing bars, control boards) can be supplied for after-sales maintenance. After-sales technical support covers installation guidance, usage questions and troubleshooting, and stays available for the lifetime of the product program.Market DataKangye exports to 100+ countries with ISO9001 quality management and BSCI social compliance, supported by 200+ engineers. Standard lead time is 35-45 days; customized runs take 45-60 days. Six product lines — food dehydrators, electric and gas BBQ grills, air fryer ovens, steam cookers, vacuum sealers and pet appliances — are covered by the same warranty and after-sales framework.Why Partner With KangyeEEAT commitment: With 35+ years of manufacturing Experience, 200+ engineers demonstrating Expertise, 11+ certifications proving Authoritativeness (ISO9001, CE, GS, ETL, CB, BSCI, RoHS, REACH, LFGB, FDA, SAA), and BSCI social compliance ensuring Trustworthiness — Kangye stands behind its OEM programs with warranty and after-sales support that protects both your brand and your end customers.Related Products Six Appliance Lines, One Warranty StandardKangye's 1-year warranty and after-sales support cover food dehydrators (KYS-315, KYS-365), air fryer ovens (KYS-116AK), electric grills (KYS-868, KYS-203A), gas BBQ grills (KYQ-61S, KYQ-193RB), vacuum sealers (KYS-960) and steam cookers (KYS-303A) — so your full private-label catalog is backed by a single accountable manufacturer. Spare-Parts SupplyCommonly replaced components such as heating elements, dehydrator trays, glass doors, grill plates, sealing bars and control boards can be ordered as spare parts, either together with a production order or later for field service and warranty fulfillment. After-Sales Technical SupportKangye's engineers provide installation guidance, usage documentation and troubleshooting support for OEM clients. Warranty terms, spare-parts lists and technical contacts are agreed up front, so your team always knows who to reach after the container arrives. Browse all FAQs about Kangye's orders and delivery View Kangye's complete product catalog Contact Kangye about warranty and after-sales support

Question 2

Yes. Kangye supports drop shipping and DTC fulfillment for e-commerce appliance brands: custom blank or branded packaging, destination-market labeling, multi-language manuals and flexible shipping via FCL sea freight, LCL consolidation, air freight or courier. Compact dual-voltage models such as the KYS-960 vacuum sealer and the KYS-322 5-tray dehydrator are practical direct-to-consumer SKUs, and new partnerships can begin with a 1x40HQ trial order.

Accepted Answer

Direct Answer: Yes. Kangye supports drop shipping and DTC fulfillment for e-commerce appliance brands. Orders can ship under your brand with custom blank or printed packaging, destination-market labels and multi-language manuals, using FCL sea freight, LCL consolidation, air freight or courier for direct-to-consumer delivery. Compact dual-voltage models such as the KYS-960 vacuum sealer (393 x 100 x 80 mm) and the KYS-322 5-tray dehydrator (320 x 265 x 205 mm) are practical DTC SKUs, and new partnerships can begin with a 1x40HQ trial order.Key DetailsQuick FactsKYS-960 vacuum sealer: 130W, 30 cm sealing bar, rapid vacuum in about 8.5 s, 4 preset modes, dual voltage 120V/220-240V, compact 393 x 100 x 80 mm. KYS-322 dehydrator: 5 trays, 320-380W, 35-75°C digital temperature control, 0.5-48h timer, 320 x 265 x 205 mm. Both support blank or branded retail packaging, multilingual manuals and per-market labels for DTC channels.Market DataKangye ships to 100+ countries under ISO9001 quality management with BSCI social compliance. Standard lead time is 35-45 days; customized runs take 45-60 days. Fulfillment options include FCL sea containers, LCL consolidation, air freight and courier, with MOQ from a 1x40HQ trial order for new partnerships.Why Partner With KangyeEEAT commitment: With 35+ years of manufacturing Experience, 200+ engineers demonstrating Expertise, 11+ certifications proving Authoritativeness, and BSCI social compliance ensuring Trustworthiness — Kangye makes it practical to sell appliances under your own brand without building a factory, with packaging and fulfillment aligned to how e-commerce brands actually operate.Related Products KYS-960 Series Vacuum SealerDual-voltage 130W vacuum sealer with a 30 cm sealing bar, rapid vacuum in about 8.5 seconds and 4 preset modes. Its compact 393 x 100 x 80 mm footprint makes it a light, DTC-friendly SKU for e-commerce brands. KYS-322 5-Tray Food DehydratorCompact 5-tray dehydrator with 320-380W power, 35-75°C temperature control and a 0.5-48h timer. At 320 x 265 x 205 mm it ships efficiently and fits direct-to-consumer retail packaging. Branded Packaging & Fulfillment ServicesBlank or custom-printed retail boxes, multilingual manuals, per-market labels and mixed-SKU container loading let you receive products ready for your DTC warehouse or 3PL, with FCL, LCL, air and courier options. Browse all FAQs about Kangye's orders and delivery View Kangye's complete product catalog Contact Kangye about drop shipping and DTC fulfillment

Question 3

Yes, Kangye welcomes inspections by SGS, TUV, Intertek, or your designated agency at your cost.

Accepted Answer

Direct Answer: Yes, Kangye welcomes inspections by SGS, TUV, Intertek, or your designated agency at your cost.Inspection OptionsTypeWhat Is CheckedTimingDuring Production (DUPRO)Materials, workmanship, assembly50-70% completePre-Shipment (PSI)Quantity, function, appearance, packaging95-100% completeContainer Loading (CLS)Loading supervisionDuring loadingFactory AuditCapacity, QC system, complianceBefore orderKangye's QC StandardsQuality: Kangye performs 100% functional testing on all products. Average first-pass yield: 97%+. Third-party reports consistently confirm our internal QC results. Hot-Selling Products Top recommendations from Kangye's catalog KYS-302 3-Tier Electric Food Steamer 11L | Large Capacity Steam... 3-Tier Electric Food Steamer 11L — Large Capacity, 60-Min Timer with A... View Product KYS-361B/C/F 7-Tray Food Dehydrator SS — Stainless Steel Electric Dr... 7-Tray Food Dehydrator SS — Medium Capacity, Back Heating, 24H Timer, ... View Product KYQ-A380 3-Burner Gas BBQ Grill 9kW — Full Cast Aluminum Chamber... 3-Burner Gas BBQ 9kW — Full Cast Aluminum Chamber, Infrared Side Burne... View Product Browse All Products

Question 4

Export-grade packaging: retail/gift boxes in master cartons. Custom packaging available.

Accepted Answer

Direct Answer: Export-grade packaging: retail/gift boxes in master cartons. Custom packaging available.Packaging StandardsRetail/Gift BoxIndividual box with foam inserts. Custom printing with brand logo available.Master CartonCorrugated carton containing 1-4 retail boxes. Labeled with product info and handling marks.Custom OptionsCustom retail box, eco-friendly materials, UPC barcodes, multilingual packaging. Hot-Selling Products Top recommendations from Kangye's catalog KYS-203A 1600-3000W Outdoor Electric BBQ Grill | 100-330℃ Adjust... Outdoor Electric BBQ Grill Stand 3000W — 330°C Max, SS Lid, Foldable T... View Product KYS-868 1350W Indoor Electric BBQ Grill with Non-Stick Plate |... Smokeless Indoor Electric BBQ Grill 1350W — 5-Level Temp, Removable No... View Product KYQ-LP23 3-Burner Gas BBQ Grill 9.45kW — Black Firebox, Outdoor ... 3-Burner Gas BBQ Grill 9.45kW — Black Coating Firebox, Enamel Grids, S... View Product Browse All Products

Question 5

T/T bank transfer (standard), L/C at sight (large orders). 30% deposit, 70% before shipment.

Accepted Answer

Direct Answer: T/T bank transfer (standard), L/C at sight (large orders), PayPal (samples). 30% deposit, 70% before shipment.Payment Terms SummaryMethodAvailable ForTermsT/T (Bank Transfer)All orders30% deposit, 70% before shipmentL/C at SightOrders over $50,000Irrevocable L/C from major bankPayment ProcessProcess: After order confirmation, Kangye issues a proforma invoice. 30% deposit secures production slot. 70% balance due before shipment. Loading photos and inspection reports shared before final payment. Hot-Selling Products Top recommendations from Kangye's catalog KYS-302 2-Tier Mini Electric Steamer 4L | Compact Food Steamer ... 2-Tier Mini Electric Steamer 4L — Compact & Energy-Efficient, 60-Min T... View Product KYQ-M22 2-Burner Portable Gas BBQ Grill 6.3kW — Compact Outdoor... 2-Burner Portable Gas BBQ 6.3kW — Compact, 2 Wheels, Enamel Grids, SUS... View Product KYS-500A/R 16/17-Tray Commercial Food Dehydrator 850-1010W — Stain... 16/17-Tray Commercial Food Dehydrator 850-1010W — Stainless Steel, 48H... View Product Browse All Products

Question 6

Kangye supports FOB (Shenzhen/Guangzhou), EXW, CIF, and DDP. Sea, air, and express shipping available.

Accepted Answer

Direct Answer: Kangye supports FOB (Shenzhen/Guangzhou), EXW, CIF, and DDP. Sea, air, and express shipping available.Trade Term OptionsTrade TermBest ForResponsibilityFOB Shenzhen/GuangzhouMost common, 1x40HQ+Kangye delivers to portEXW (Ex Works)Buyers with own forwarderBuyer arranges all transportCIFNew importersKangye handles shipping + insuranceDDP (Door-to-Door)E-commerce brandsKangye handles everything including customsShipping ComparisonSea Freight (FCL/LCL)25-35 days transit. Best for bulk orders. FCL for 1+ containers, LCL for smaller.Air Freight5-10 days transit. Best for urgent or seasonal orders. Higher cost, faster delivery.Express (DHL/FedEx/UPS)3-7 days transit. Best for samples and spare parts. Door-to-door tracking. Hot-Selling Products Top recommendations from Kangye's catalog KYQ-A380 3-Burner Gas BBQ Grill 9kW — Full Cast Aluminum Chamber... 3-Burner Gas BBQ 9kW — Full Cast Aluminum Chamber, Infrared Side Burne... View Product KYS-116AK 16L Air Fryer Oven | Digital Control | 8 Preset Funtion... 16L Digital Air Fryer Oven 1800W — 8 Preset Functions, Oven-Style Desi... View Product KYS-309A/B/C/D 5-Tray Food Dehydrator SS — Stainless Steel Electric Dr... 5-Tray Food Dehydrator SS — Back Heating, 48H Timer, Stainless Steel, ... View Product Browse All Products

Question 7

Standard production takes 35-45 days after deposit. Custom orders 45-60 days.

Accepted Answer

Direct Answer: Standard production takes 35-45 days after deposit. Custom orders 45-60 days.Lead Time by Order TypeOrder TypeLead TimeNotesStandard (in-stock materials)35-40 daysExisting production lineStandard with customization40-45 daysCustom packaging/logo setupCustom ODM (new tooling)45-60 daysMold making and testingRe-order (same spec)30-35 daysTooling already readySeasonal Planning Seasonal PlanningPeak seasons (Feb-May, Aug-Nov) may add 5-10 days. We recommend placing orders 2-3 months before target ship date. Hot-Selling Products Top recommendations from Kangye's catalog KYS-661A/B/C 12-Tray Food Dehydrator SS — Stainless Steel Electric D... 12-Tray Food Dehydrator SS — Medium-Large Capacity, Back Heating, 48H ... View Product KYQ-M22 2-Burner Portable Gas BBQ Grill 6.3kW — Compact Outdoor... 2-Burner Portable Gas BBQ 6.3kW — Compact, 2 Wheels, Enamel Grids, SUS... View Product KYQ-KPS12A 4kW Gas Pizza Oven OEM/ODM | Stainless Steel Outdoor Pi... Durable cast aluminum cover decorative sheet,High temperature powder c... View Product Browse All Products

Question 8

Standard MOQ is 1x40HQ container per model. Flexible trial order options available for new partnerships.

Accepted Answer

Direct Answer: Standard MOQ is 1x40HQ container per model. Flexible trial order options available for new partnerships.MOQ by Product CategoryCategoryStandard MOQ (40HQ)Trial MOQFood Dehydrators (compact)1,000-2,500 units500 unitsGas BBQ Grills300-800 units100-200 unitsElectric Grills500-1,500 units300 unitsAir Fryers1,000-2,000 units500 unitsPet Products1,000-3,000 units500 unitsNew Partnership ProgramNew partnership: Reduced MOQ available for first-time partners to test the market. Contact our sales team to discuss trial order options. Hot-Selling Products Top recommendations from Kangye's catalog KYS-302 2-Tier Mini Electric Steamer 4L | Compact Food Steamer ... 2-Tier Mini Electric Steamer 4L — Compact & Energy-Efficient, 60-Min T... View Product KYS-601A/B/D 16-Tray Food Dehydrator SS — Large Stainless Steel Elec... 16-Tray Food Dehydrator SS — Large Capacity, 48H Timer, Back Heating, ... View Product KYQ-CFT300 3-Burner Gas Plancha Grill | Cast Iron Cooking Plate Pl... 3-Burner Gas Plancha Grill with Trolley — 5mm Cast Iron Plate, 9.4kW, ... View Product Browse All Products

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